Every West Virginia disaster applicant has the right to appeal

Release Number:  DR-4273-WV NR-63

CHARLESTON, W.Va. – If you registered for help from FEMA and got a letter (often called a “determination letter”), you may want to appeal the decision made regarding your application for federal assistance. Here are some tips to help you:

Every disaster survivor has a right to appeal. Read your letter carefully all the way through to understand FEMA’s reason for its decision. This will allow you to know exactly why to appeal. Appeals must be made in writing and sent by mail or fax to FEMA within 60 days of receiving the letter.

It’s important to submit insurance information. If your coverage is not enough to make essential home repairs, provide a place to stay, or replace certain contents, FEMA can review your application. But you must provide documents from your insurance company that detail your settlement. Remember also that FEMA cannot duplicate homeowners’ or renters’ insurance benefits.

Contact your insurance company if you need settlement documents.

Prove occupancy. If you’re a homeowner or renter, FEMA can reconsider you for grants if you provide documents that prove the damaged structure was your main residence. You can prove this was your main home with utility bills, a driver’s license or a copy of your lease. You cannot receive federal disaster assistance for secondary or vacation homes.

Prove ownership. If you can prove you own the home, FEMA can reconsider you for grants to make a structure safe, sanitary and functional. Documents you can submit to prove ownership may include mortgage or insurance documents, tax receipts or a deed. If you don’t have a deed handy, speak to your local or county officials about obtaining a copy.

There are many other reasons you may disagree with a decision. If you registered you should have received a booklet called “Help after a Disaster” that details how FEMA determines who’s eligible for assistance. You can also access the booklet online at www.fema.gov/help-after-disaster. The booklet lists what information you need to include when appealing.

Mail or fax appeal documents within 60 days of receiving your FEMA determination letter to the address below:

FEMA National Processing Service Center
        P.O. Box 10055
        Hyattsville, MD 20782-7055
Fax documents to 800-827-8112.

If you have any questions about your determination letter or any other disaster recovery issues you may always call the FEMA helpline at 800-621-3362 (voice, 711 or video relay services) or 800-462-7585 (TTY). Lines are open 7 a.m. to 10 p.m. EDT seven days a week until further notice. Or you may:

Go online at www.DisasterAssistance.gov.

Visit a Disaster Recovery Center. Find the closest one by going online: www.fema.gov/drc

West Virginia disaster survivors are reminded that the deadline to register for FEMA assistance is Wednesday, Sept 7.

Additional information on West Virginia’s disaster recovery can be found by calling the FEMA Helpline 800-621-3362 or visiting: www.DisasterAssistance.gov the flood pages at www.wvflood.com; www.fema.gov/disaster/4273; www.twitter.com/femaregion3; and www.fema.gov/blog