Disaster Recovery

​​If you are a disaster survivor, please visit FEMA.gov for up-to-date information on current disaster declarations. If you have questions about your disaster assistance application, visit disasterassistance.gov, use the FEMA mobile app or call (800) 621-3362.

Safety First

  1. Check for injuries: Administer first aid or seek professional medical attention for anyone who is hurt.
  2. Follow official guidance: Do NOT return to your home or area until authorities declare it safe.
  3. When it is declared safe to return home:
    • Inspect Structural Safety: the foundation, stairs, and roof for damage, and if you have any doubt, have a professional inspect it first.
    • Check Utilities: Be cautious of potential gas leaks, electrical hazards, or water damage, and report any problems to the utility companies before attempting to restore power or water to your home.
    • Be aware of lingering dangers: like unstable footing, loose power lines, gas leaks, and structural damage. 

Cleanup & Recovery

  1. Document Damage FIRST! Take pictures and videos of damage to your home and belongings for insurance claims BEFORE cleaning up.
  2. Contact Your Insurance Company: File a claim as soon as possible and follow their instructions for repairs and potential reimbursements. Save receipts for all disaster-related expenses, including temporary housing, meals, and essential items.
  3. Clean Up Safely: Wear appropriate protective gear such as long sleeves, gloves, and boots. Beware of harmful contaminates and critters in flooded water.
  4. Address Specific Hazards: Follow guidelines for cleaning up water-damaged items, smoke-affected belongings, and mold. If severe, you may need help from a professional disaster clean-up service provider.
  5. Be cautious of scams: related to home repairs and insurance.
  6. Stay Informed: Follow your local emergency authorities for accurate and reliable updates. 

Managing Your Finances & Getting Assistance

  1. Contact Lenders: Proactively inform your lenders about your situation to avoid fees and negative impacts on your credit score.
  2. Look for government and community resources: Register with FEMA and contact local disaster relief organizations for potential financial assistance and housing support. 

Disaster Recovery Resources

  • American Red Cross – If you have experienced a disaster and need help, go to Disaster Relief and Recovery or call 1-800-RED-CROSS (1-800-733-2767). To help locate loved ones, go to Contact Loved Ones after a Disaster.
  • Legal Aid of West Virginia - Know Your Rights/Protect Yourself - The legal and administrative issues created in the wake of a disaster are numerous: filing/contesting insurance claims, dealing with contractors, replacing legal documents, dealing with landlords etc. For information or assistance, visit Leg​al Ai​d of WV or call 866-255-4370.
  • West Virginia Voluntary Agencies Active in Disasters (WVVOAD) – is group of faith-based and non-profit volunteer organizations that provide various types of disaster recovery assistance for survivors. Learn more at WV VOAD.  

Stress & Coping with the Aftermath

  1. Prioritize Your Well-Being: Take care of yourself and your family's emotional and physical health.
  2. Establish routines: as quickly as possible to regain a sense of calm and control.
  3. Seek Support: Talk with trusted friends, family, or professional counselors about your feelings of anger, sorrow, or stress.
  4. Seek professional help: if you experience overwhelming feelings of distress, trouble functioning, or thoughts of self-harm.
  5. Be patient and kind to yourself; it's normal to have a range of emotions, and recovery takes time. 

Learn more at FEMA Disaster Recovery